Terms and conditions



Wilfried Mayer e.U.

Chief executive officer Wilfried Mayer

Rueppgasse 11/8

1020 Vienna 

Austria (Europe)




Order confirmation


When you have completed your order, you will receive an order confirmation by e-mail.

You will also receive an email containing a tracking number when your order is being sent. 

Wilfried Mayer e.U. has the right to refuse any offer without stating reasons.





When you have completed your payment your order will be sent to production.

As soon as the production process of your ordered items has been started, your order can not be cancelled.




Delivery and shipping


 We cannot influence any delays that are caused by the customs authorities of the destination countries. The customer is liable for any additional value added taxes for imported products, customs or handling fees. Any inquiries concerning these customs and fees should be directed at the local customs authorities. 


Wilfried Mayer e.U. advises the customer, that all and any information on availability of the product, shipment and receipt are guidelines only. They do not constitute binding shipment or delivery dates. 

It can occur that a product is already out of stock at the time an order is placed. In this case, we will inform the customer via E-Mail within the next two working days at the latest.  



Prices and shipping fees


The stated prices are tax-exempted since Wilfried Mayer E.U. is a 'small business' as defined in §6 UStG.

The stated prices are not inclusive of delivery- and shipping fees. Delivery and shipping fees are stated separately.

 In the case of shipments to a country outside the European Economic Area (EEA), the customer is liable for all import and export fees, any customs or tariffs and any other fees. 





If the product you receive does not correspond to the product you have ordered, or there are obvious errors, you will be sent a new product. You may be asked to send a picture proof of the error. It is the customers responsibility to enter the correct measurements upon order and Wilfried Mayer will not take any responsibility for incorrect measurements. We recommend that you take measurements with a professional tailor if you are uncertain about the measurements.



Returns policy


Due to the fact that each product is custom made for each individual customer, Wilfried Mayer does not offer any opportunities to return products without obvious errors.

-In case of an obvious error a product can be returned within 14 days upon the receipt by sending the product back to us. This 14 day period starts with the day the customer receives the product.

 Should a product free of defects be delivered to the customer to replace a faulty product, Wilfried Mayer e.U. has the right to demand the faulty product be returned. In this case, the customer has to return the product within 30 days.

 The returned merchandise must reach us in an unused and unworn condition, in its original packaging with all the labels on. Damaged, soiled or used merchandise cannot be accepted. It is not allowed to use the merchandise commercially in any way before returning it. 


The products sold are depicted in the form of digital photographies of the actual products. Small deviations between the product and its photography do not imply a fault of the product. 


Any obligations for payments have to be fulfilled within 30 days.



Returns should be shipped to 


Wilfried Mayer

Rueppgasse 11/8

1020 Wien





Privacy policy


Personal information is only asked, stored and used to process an order.

Wilfried Mayer  e.U. does not pass on personal data to third parties. Exempt from this policy are contracting partners we use for the fulfillment of shipping and delivery. We only pass on data to contracting partners that are indispensable for them to complete their duties. 



General statements


The terms and conditions set out below are the only terms and conditions valid for all orders placed via the website wilfriedmayer.net, and for all resulting shipments. Any differing rules will not be respected, unless Wilfried Mayer e.U. explicitly agrees to them in writing. 


Should one or several regulations of these terms and conditions not be valid, this will not influence the effectiveness of the other regulations. 


The agreement shall be governed by and construed in accordance with Austrian law. Place of performance is Vienna, Austria. The courts of Vienna, Austria shall have jurisdiction. 



Force majeure


In case of war, natural disaster, labor related disputes, government edicts, delivery failures from suppliers, extraordinary circumstances outside Wilfried Mayer E.U. `s control, that affects the contract between Wilfried Mayer E.U. and the customer, Wilfried Mayer E.U. will not be responsible for completing the terms specified above.





Wilfried Mayer

Rueppgasse 11/8

1020 Wien



phone +43 6508632931


Up to date as of March 15th 2013